I agree with drew sagan. The Watchtower leadership has traditionally (and still remains) a very counter-intuitive, regressive, and reactionary group of legalistic men. Through their actions, they demonstrate that they care much more about the organizational structure and its traditions than they do about human beings. They engage with the flock as if they are commodities to be managed instead of sheep to be cared for.
What we see today is a movement that is hardly anything like the first-century congregation. The JW organization is organized and operated very similar to a multi-national corporation. For all intents and purposes the JW organization is really just a huge publishing conglomerate with layers of management overseeing six million sales reps.
Here are a few of the major issues I see:
First, unlike other churches, the Watchtower organization stubbornly refuses to adapt to the challenges faced by people in living day-to-day life. I have noticed that many other churches organize free support groups for single mothers, teenagers, people who suffer with depression, and support groups for fathers. This helps foster a closer cohesiveness and helps people deal with life. The Watchtower leadership would never allow any congregations to organize these kinds of arrangements. This kind of support would help retain many members who otherwise become depressed, burned out, or discouraged and leave the organization.
Second, the leaderships hostility toward education will continue to create a brain-drain in the organization. There will continue to be a serious deficit of people who know how to think rationally, who have critical thinking skills, and who show any creativity.
Third, the continuous push toward pre-canned, pre-planned, pre-packaged material and talks will not provide the spiritual stimulation and enrichment necessary to retain members. The ways in which talks and Watchtower studies are micro-managed does not allow for freedom of expression or creativity. For those who are intelligent, creative, and forward thinking; they must face the day-to-day frustration of having no intellectual outlet or stimulation. Very few youths will be interested in this kind of dry, legalistic, rigid, and boring form of worship. The way in which the human spirit is stifled will only continue to push people out the doors.
Fourth, the Watchtower leadership is setting in motion a very powerful reverse-psychology when it continuously blasts "apostates" and the internet. Subconsciously, this is going to tell people that they should look into the internet for some answers. The Watchtower leadership are throwing up red flags right and left with their tirades against those who disagree with them. More and more Witnesses will know that something is deeply amiss.
Fifth, the leadership does not know how to demonstrate personal responsibility. When Witnesses leave the organization; the leadership always blames them; and accuses them of having a "self-serving" attitude. They continue to demonize dissent, and cannot accept any unflattering observations about themselves. This kind of arrogance does noting to build people up, but only creates an artificial / manufactured unanimity. Manufactured unanimity is very fragile and cannot last forever.
The basic problem in all of this is a group of men who govern over people’s lives with an old outdated template. They stubbornly cling to organizational traditions, arbitrary policies, and rigid procedures the way that an infant clings to its bottle. They are demonstrating a disregard for the hardships of people, a rigid corporate-like attitude which stifles the human spirit, and a backwards anti-intellectual attitude which will continue to push people away.